Refund
Policy.

01 — Overview

Try before you buy.

Piazono provides a free 7-day trial so that you can evaluate the software before purchasing a licence.

No credit card is required to start the trial.

We strongly encourage you to use the trial period to check that Piazono works correctly with your computer, MIDI keyboard, audio configuration and intended workflow before purchasing.

The availability of a free trial does not remove any mandatory consumer rights that may apply to your purchase.

02 — Purchases

How payments are handled.

Piazono purchases are processed by Lemon Squeezy, which acts as merchant of record for Piazono transactions.

Lemon Squeezy handles payment processing, applicable taxes, payment records and the technical processing of approved refunds.

The amount charged, applicable taxes and payment details are shown during checkout before the purchase is completed.

03 — Consumer withdrawal rights

Your statutory rights.

If you purchase Piazono as a consumer, you may have a statutory right to withdraw from a distance contract within the period provided by the consumer law applicable to your purchase.

For consumers in the European Union, the withdrawal period is generally 14 days from the conclusion of the contract, subject to applicable exceptions and legal conditions.

Special rules may apply to digital content supplied immediately after purchase.

Where applicable law permits the right of withdrawal to be lost once the supply of digital content has begun, this occurs only where all legally required conditions have been satisfied.

Nothing in this Refund Policy excludes or restricts any statutory withdrawal right that cannot lawfully be excluded or limited.

04 — Refund requests

When to contact us.

If you believe that a refund is appropriate, please contact Piazono Support as soon as possible.

Examples may include:

• you were charged more than once for the same purchase;
• you purchased Piazono accidentally and have not meaningfully used the licence;
• a serious technical problem prevents Piazono from operating as reasonably expected and support has been unable to resolve the problem;
• the licence supplied with your purchase cannot be activated and the problem cannot reasonably be corrected;
• a refund or remedy is required by applicable consumer law.

Refund requests are considered according to the circumstances of the purchase, the use of the licence and any mandatory legal rights that apply.

05 — Technical problems

Let us try to fix the problem first.

If Piazono is not working correctly, we recommend contacting support before requesting a refund.

Many issues can be caused by MIDI device selection, Windows audio configuration, hardware drivers or licence activation limits and may be resolved without requiring a refund.

Contact:

support@piazono.com

When contacting support, please include a description of the problem and, where useful, the exact error message or a screenshot.

06 — Compatibility

Check your system before purchase.

Piazono is designed for Windows 10 and Windows 11, 64-bit, and is primarily intended for use with a compatible MIDI keyboard or MIDI interface.

The current minimum display resolution is 1600 × 900.

Because computer, driver, MIDI and audio configurations vary, compatibility with every possible hardware or software configuration cannot be guaranteed.

The free 7-day trial is provided in particular so that you can confirm compatibility before purchasing a licence.

This compatibility information does not limit any statutory rights relating to defective or non-conforming digital content.

07 — Legal guarantee

Defective or non-conforming software.

Consumers may benefit from mandatory legal guarantees relating to digital content under the law applicable to their purchase.

If Piazono is defective or does not conform to the applicable contractual requirements, you may be entitled to remedies provided by law.

Depending on the circumstances and applicable law, those remedies may include bringing the software into conformity, a reduction in price or termination of the contract.

Nothing in this Refund Policy replaces, excludes or restricts those mandatory legal guarantees or remedies.

08 — Licence after refund

What happens to your licence.

If a Piazono purchase is fully refunded, the licence associated with that purchase may be disabled or revoked.

You must stop using the refunded licence once the refund has been completed.

Any local files that you created using Piazono, such as your own MIDI exports or recordings, remain on your computer unless you delete them yourself.

09 — How to request a refund

Contact Piazono Support.

To request a refund, contact:

support@piazono.com

Please include:

• the email address used for the purchase;
• your order number, if available;
• the approximate purchase date;
• a brief explanation of your request.

Please do not send payment-card details or other unnecessary financial information by email.

10 — Processing approved refunds

Returning the payment.

Approved refunds are processed through the payment infrastructure used for the original Piazono transaction.

Refund processing times may depend on Lemon Squeezy, the payment method and the customer's bank or payment provider.

The time required for the refunded amount to appear on your account may therefore be outside Piazono's direct control.

11 — Fraud and abuse

Protecting legitimate purchases.

Refund requests may be reviewed where there are reasonable indications of fraud, licence-key sharing, repeated abusive refund requests or deliberate circumvention of the licensing system.

Nothing in this section permits Piazono to refuse a refund, remedy or consumer right that must be provided under applicable law.

12 — Other rights

Mandatory consumer protections.

This Refund Policy is intended to explain Piazono's approach to refund requests. It does not replace mandatory consumer-law rights.

If the law applicable to your purchase gives you more favourable rights than this policy, those mandatory rights continue to apply.

Please also review the Piazono Terms of Use and Privacy Policy .

13 — Changes

Changes to this policy.

This Refund Policy may be updated where Piazono's products, payment arrangements or applicable legal requirements change.

The current version will be published on this page together with its latest update date.

Changes to this policy do not remove mandatory rights that already apply to an existing purchase.